Business Media Phones
Quick User Guide
For use with Polycom® UC Software 4.1.4 or later
The information in this guide applies to both the VVX 300
and VVX 310 phones. Configurations vary and the screen
displays used in this guide may not reflect those on your
phone. See your system administrator for more
information. For detailed information on how to use your
phone, see the Polycom VVX 300 and 310 Business
Media Phone User Guide, available by navigating to your
phone’s Support page from Polycom Voice Support
www.polycom.com | 1725-49087-001 Rev. A | March 2013
© 2013, Polycom, Inc. All rights reserved. POLYCOM®, the
Polycom logo and the names and marks associated with
Polycom’s products are trademarks and/or service marks of
Polycom, Inc. and are registered and/or common law marks in
the United States and various other countries. All other
trademarks are property of their respective owners. No portion
hereof may be reproduced or transmitted in any form or by any
means, for any purpose other than the recipient’s personal use,
without the express written permission of Polycom.
Your phone has four main Views: Home, Calls, Active
Call, and Lines view (the default). You can access Home
and Lines view at any time. If your phone has one or
more calls, you can also access Calls or Active Call view.
For Home view from any menu, press .
Press to alternate between Home and Lines view.
Home view displays icons you can select to access phone
You can use the right, left, up , and down arrow keys to
display more icons.
Lines view displays phone Lines, Favorites, and soft keys.
If your phone is idle, you can press the Line key to access
Tip: Referring to Soft Keys
In this guide, soft keys are referred to by their
name only. For example, to end an active call,
If your phone has one or more calls, you can access Calls
Call color indicates status:
• Medium grey—Active call
• Dark grey—Incoming call
• White—Held call
Use the up and down arrow keys to select a call
(highlight it). The soft keys control the highlighted call.
Use the dialpad keys to enter information. To backspace,
press Backspace .
To type with the dialpad keys, press a key repeatedly to
view the character options and stop to select.
To type other characters, press Encoding or Mode. When
using the dialpad keys, use the 1, *, 0, and # keys.
Only one call can be active at one time.
You can use the handset, speakerphone, or headset for
calls. During a call, you can change modes by picking up
the handset, or by pressing or .
If you navigate away from your call(s), press to see
Active Call or Calls view again.
Tip: Switching Between Lines and Calls View
When in Calls view, switch to Lines view by
pressing More > Lines.
Switch back to Calls view by pressing More >
Pick up the handset, or press or . Enter the
phone number, and press Send.
Or enter the phone number first, then press Dial, pick up
the handset, or press or .
From Lines view: Press the phone Line key, enter the
phone number, and press Send.
From Home view: Select New Call using the left and right
arrow keys. Enter the phone number, and press Send.
Timesaver: Placing Calls Quickly
Select a recent call or Favorite, or select a
contact’s phone number in the Contact
To answer with the speakerphone, press or tap
Answer. To answer with the handset, pick up the
handset. To answer with a headset, press .
To answer a new call while on an active call, press
Answer. The current call will be held.
To end an active call, replace the handset, press , or
press . Or, press End Call.
To end a held call, navigate to Calls view and highlight
the held call. Press Resume, and press End Call.
From Calls view, press Hold or . Remember to
highlight the call first.
To resume a held call, press Resume or again.